Shipping and Returns

 

SHIPPING POLICY

For alternative domestic or international shipping services please place your order with a standard shipping options and add a note to the order with regards to your specific requirements. We will charge or refund you the shipping difference.
 
Domestic Shipping

  • Ground: Order by 5.30pm ET, Mon-Fri
    Estimated delivery: 5-6 working days — $10
  • Express: Order by 5.30pm ET, Mon-Fri
    Estimated delivery: 3-4 working days — $13
  • Next Day*: Order by 4pm ET, Mon-Fri
    Delivery: next business day, 9am-8pm — $20

 
TVZ also offers same day delivery within the NY/NJ/CT tri-state area. Orders must be placed prior to 2pm ET. Please contact us at studio@tvzstudio.com for this service with "messenger request" as subject.  
 
*Next day orders placed after 4pm ET will not be shipped out until the next business day.
 
International Shipping
 
We ship globally. We offer $25 flat rate non-expedited shipping to Canada and $35 flat rate non-expedited shipping for other international customers.
 
All international orders are subject to the final destination country’s taxes, tariffs and duties. These charges, based on the declared value of international orders, are not included in TVZ’s quoted shipping charge and are to be paid by the customer upon delivery. If the customer declines tax and tariff payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping to the US and, in the instance that TVZ pays for the cost of return shipping out of pocket then such cost incurred by TVZ may be deducted from any refund amount owed to the customer, deducted from the credit card used to make the purchase, or billed directly to the customer.
 
Shipping Information
 
Please note that once your order is on its way, we are unable to change the shipping address.

Delivery quotes indicate strictly the amount of time needed for shipping. This does not include the time needed to prepare your order. Most pieces are ready for shipping within 48 hours of ordering, but some orders require additional time since the majority of our work is made by hand in our NYC or Brooklyn studio.
 
If your order is subject to the waiting list or has been pre-ordered, it may take up to 4 weeks for your order to be delivered.

 

RETURNS

TVZ is dedicated to creating a positive shopping experience for our customers. We will accept unworn, undamaged, full-priced items purchased on tvzlab.com within 7 days of the ship date. For a full refund, merchandise must be returned in original unused condition. Once your return has been received in-house and approved, a confirmation email will be sent to the email address associated with the original order (unless otherwise specified), and the refund in the original form of payment with the shipping fees deducted. Please allow 3-5 business days for the refund to post to your account. We do not accept returns on any custom styles, discount code or SALE items.

You will receive a return authorization number (“RA#”) within one business day if your return is approved. Please make sure that the RA# is marked clearly on the label that was provided in your original package. A return authorization number is required for all returns. Any product shipped to us without a RA# will be refused. Please note that a RA# does not guarantee a final disposition. All returns are subject to inspection. Shipping, handling and insurance costs are non-refundable regardless of the reason for the return. Please be sure to use an insured courier (FedEx, UPS, USPS) and retain your receipt. TVZ is not responsible for items that are lost, stolen or damaged in transit. Merchandise should be shipped to:


TVZ
Attn: Returns Dept
535 Dean Street, Suite 509
Brooklyn NY, 11217
347 787 3858